I went to this office based upon word of mouth. I heard wonderful things. Treatment wise they have been wonderful. Hygiene and restorative visits have been great. On the business side I have not had the most positive experiences. I had my children scheduled to both be put into braces. I called to confirm the price along with the sibling discount. I was quoted a different price for the sibling discount while in office. When I brought it up over the phone I was met with almost an argumentative position. They were willing to lose 2 potential ortho patients over $100. When they finally agreed to honor the discount I went in for their scheduled appt. I met with the ortho coordinator in her office. Unfortunately, there was a very long note about how I was “rude” over the phone (which I wasn’t, she just didn’t like that I was willing to walk away if they didn’t honor what was quoted previously). It was in my son’s chart on the very large tv screen. I pointed out that I had seen it and she didn’t said “where does it say that?” I then showed her and she quickly changed the screen and said nothing else. Then as I was waiting for my kids to finish they approached me to ask for payment for the deposit again which had been taken over a week prior. Apparently there was some mistake when running it so it didn’t go through. That’s fine but the person who came to take my payment said “if you don’t make your payment today we can’t move forward”. I never stated that I couldn’t make the payment. I had no problem making the payment to which I handed over my card. Now it seems as if we have been labeled due to this “note” in our chart. I got a call to confirm my son’s appt and then a text. It threatened to cancel his appt if I did not respond within 24 hours. We have not missed an appt, in fact I called with plenty of advanced notice to reschedule an appt previously. So to be threatened with rescheduling I felt as if we were being treated negatively due to this inaccurate description in the chart note. I have worked in dental for 12 years. Never would we ever put a note in a patient’s chart that states they were rude. That is a personal opinion that should be kept to “this is what was said”. There is no place for that. The only thing that kept me from walking out and not giving them my money for ortho that day is I was already there and my kids were prepared to get braces. Customer service is lacking and it’s very clear that if you don’t agree with them you will be treated differently.
April 19, 2021
The first time we came it was OK. This time we have been waiting an hour and a half to be seen and still haven’t seen the dentist. I have a three-year-old who is scared and is getting more scared the longer we are sitting here. This is not a good experience for him and we will definitely be switching dentist.
January 6, 2021
We had an amazing experience today!! From the moment we walked in the door, all of the staff were so kind and professional. My daughter felt very at ease with the assistants, and they even had her laughing. Dr Azi Nia was amazing and so comforting with my child. She had a tooth pulled and did not shed a tear. We will definitely keep coming here until my daughter is grown!
September 30, 2020
We love Nia! Especially my 5 year old! We see Dr. Justin and she absolutely loves him. He is very patient and kind. The dentist can be really scary for both kids and parents, but he took his time filling her cavity, reassured her when she was afraid and hugged her when they were done. She is CONSTANTLY asking when she can go back to see him! He turned something frightening into something she looks forward to doing. Thank you, Dr. Justin and team!!
September 4, 2020
My 3 year old son had a procedure today. He has VERY high anxiety with anything medical related. From start to finish the care for my son was phenomenal and over the top amazing. Dr. Kesterson greeted us in the waiting room and started talking to him and listening with her stethoscope, he didn’t cry for the first time ever in his life. When they took him back my son was happy to be carried back without me also HUGE. Not a tear! The nurses Kendra and Ashlee were SO kind, SO caring, and kept me very well updated throughout. Dr. Azi came multiple times to keep me updated as well, throughly explaining any and everything. When she bought me back to see my son after the procedure, I expected him to be laying on a bed relatively alone but I was pleasantly surprised to see a nurse holding him and comforting him before carefully switching him to me. She even helped carry my bag out to my van. Truly over the top phenomenal treatment. So grateful for everyone today. I cannot say enough positive things about his care.
May 22, 2020
My 8 year old daughter had a tooth emergency during this Covid-19 pandemic and the office was closed. Dr. Echols responded to my message almost immediately and was at the Canton office within the hour. We can not thank Nia Pediatric Dentistry Staff enough for going above and beyond especially in these crazy times we’re living in.
April 2, 2020
My daughter was worried going to a new place. We had the most wonderful experience. Erin at the front desk was awesome and so sweet. After Dr. Nia examined my daughter and spoke with us, Crystal went over everything we needed to know and was so sweet and caring. We look forward to getting to know the staff there as we take the braces journey over the next 2 years.
February 9, 2020
I don't typically leave reviews. I'm even hesitant on leaving this one. Our experience was TERRIBLE. Every single time it was TERRIBLE. I kept going back thinking next time would be better. So I want to warn others so they aren't like me. I am new to the area so we went there purely off of recommendation. Our first visit was with both of my girls. Ages 2&3. We were on time for our appointment but waited in the lobby for about an hour. Then once in the room we waited about another hour. They checked the teeth and ended up having to hold one down to finish. The second time we arrived for our appointment only to be told that they tried to reach us and had changed our appointment to another day to accommodate the dentist. Turned out they had typed in the wrong number when trying to reach us. During our next appointment it was the same thing. Both of them being held down to finish. This past December we returned for x-rays only to find out her cavity had returned on the same tooth. and She would have to be put to sleep because she is afraid. ( Wouldn't you be scared if you were constantly being held down at the dentist) So I agreed and at checkout the girl gave me the wrong papers to sign for laughing gas. I told her that wasn't right, we were advised for to be put to sleep. She didn't have the papers and would call me the following week with explanations of what to do next. Nearly a week later they called and informed they couldn't email any papers but I would need to return to the office to fill out the paperwork and we would proceed after that. I filled out the papers and was told someone would call me to schedule an appointment for my daughters procedure. My original appointment was Dec 6th. I did the paperwork on Dec 17th. Today is January 9th. I still have not received the phone call to schedule the appointment for her procedure. I would not recommend to anyone. Thankfully, I got a second opinion. and we just finished our 2nd appointment elsewhere. No tears, No holding down, No putting to sleep.
January 9, 2020
Today was our first visit with this office. We recently moved and had been on the hunt for a pediatric dentist. Glad to say we have found one! The office is very clean, the staff was very nice, and Dr. Justin was great. The only small complaint I have is the amount of waiting time. Our appt was at 8:30 and we did not go back until about 8:55. With two little boys that kind of wait time gets them riled up and restless. Still though we were out of the office by 9:45 and had we not had an appointment right after it wouldn’t have bothered me as much.
November 15, 2019
Our family absolutely loves Nia dentistry!!! Everyone there is so nice and welcoming. Stephanie is WONDERFUL!!!!! I cannot say enough about how awesome she is with the kids and how she goes out of her way to make them comfortable. Let’s be honest, what two year old is excited to sit and let someone clean their teeth? She made a trip to the dentist so easy! Thank you Nia team for being exceptional!!!!
September 19, 2019
I cannot say enough about this practice! The staff at the front office are extremely friendly and go over any questions you may have before treatment. The waiting room is very clean and kid friendly as well. My children saw Dr. Justin at this visit and I was very impressed by how he approached my children and how thorough he was. One of the BEST experiences here! My children cannot wait for their next cleaning!!
August 8, 2019
Dr. Nia and his staff are Moran and wonderful! Dr. Nina I saved us from other orthodontists who wanted to pull My grandson’s teeth to make his teeth move easier. After two years my grandsons snarly smile is a beautiful one with all his teeth and a manly jaw line! We love them!
February 26, 2019
A big Thank You to the Nia Pediatric. I recently moved to Florida and wasn’t able to have my children seen by the pediatric dentistry practices because of their ages. One phone call and they made it happen for my kids! They had fun with friendly staff and Dr. Williams!
November 15, 2018
We recently switched to Nia after a bad experience with another place and I can truly say that I am thrilled that we did!! Wonderful doctors and such a friendly and helpful staff. My daughter LOVES coming to the dentist!!! I just cannot say enough good things about this place.
September 4, 2018
I'm so thankful to have finally (this is our third) found a pediatric dentist office for my boys! Everyone in the office gives wonderful customer service. All of the steps of the appointment (scheduling the appointment, registering at the front desk, cleaning by the hygentist and seeing the doctor) were awesome experiences. I will definitely recommend Nia to all of my friends!
July 6, 2018
Absolutely love the staff at Nia Pediatrics. We have two kids who are seen by the dentist and orthodontist and we are extremely satisfied by the care they put into their work. The office staff is amazing as well and we absolutely love Ashton. She is such a sweet person and always has a big smile on her face.
June 14, 2018
I love this place!! I’ve tried a handful of children’s dentists here and in other states. Nia is by far the best experience we’ve ever had. They are so good at calming my children’s nerves, even my sons with autism. It’s the first time one of my sons has been able to be seen without sedation. Everyone we’ve worked with is delightful!
May 30, 2018
We were referred to Nia Pediatrics by Canton Smiles for my daughter. Dr. Azi was/is absolutely amazing as is all of the staff we interacted with. Dr. Azi took the time to talk to my daughter and I and fully explain everything she was doing and seeing. I can not recommend her or Nia pediatrics enough!
April 26, 2018
I would not trust any other place with my kids dental health. Dr. Nia, Nora, and Lauren always make my kids feel so welcome and loved. What could have been a traumatic experience turned out to be a happy one for my little one- thanks to the staff! I highly recommend Nia to anyone who has had a bad experience anywhere else- I doubt you will ever have a bad experience here!
April 18, 2018
We first came to Nia in January from another dentist after having a bad experience. The kids walked out of the office with smiles on their faces saying how much they like Dr. Toni. My oldest had to come back a couple of days later for a consult with both Dr. Azi & Dr. Nia. She was very nervous when she found out she had to get 4 teeth pulled but the Dr’s put her right at ease & made her feel very comfortable. Both Dr Azi & Dr Nia talked to her about her treatment plan. They didn’t leave her out of the decision making & that goes a long way with her. We absolutely love this practice & would & will recommend them to all our friends.
March 21, 2018
Absolutely the best children’s dentist around! The customer service is top notch but more importantly they make a nervous situation for a child a pleasant experience, my five year old loves going and is excited about taking care of his teeth and it is because the staff and doctors here are amazing!
February 13, 2018
We had a great first visit at Nia. All of the dental hygienist were so sweet and answered questions patiently. Dr. Tony was AMAZING. My daughter needed a root canal and crown and the staff was so sweet and put her at ease. Dr. Tony made her feel relaxed and talked so sweetly to her. Recommend highly!!!!
February 1, 2018
My son needed 2 teeth pulled today. I was extremely anxious going into the office, as was he. This was the absolute best experience I have ever had at a providers office. They were warm and inviting. Talked to my son the whole time. They were so good at distraction that he didn't even realize they gave him the numbing shots. I highly recommend this office!
January 31, 2018
Five stars is never enough for this wonderful dream team!! I have three children who ADORE the staff & Drs! We are in there on average every six weeks and live over an hour away. It's worth every trip, EVERY time! Who knew your children cld ENJOY going to the Dentist!! To the point of my 13 yr old contemplating becoming an orthodontist... So he can do the incredible things that Dr Nia has done for him! Doesn't get any better than that �
January 23, 2018
If you had any question on where to send your child for dental care than I can assure you that you need to look no further than Nia Pediatric Dentistry. My children have been going there for years and Dr. Azi and her staff are truly like family. As I sit here to write this review, it is now New Years Day. I am here with my oldest who was admitted for a dental emergency. Due to the holiday the hospital was not able to get their usual dentist in today, but guess who decided (well insisted) that she come in to do the surgery herself? Yes, Dr. Azi. If that does not show that she is dedicated to her patients, then I don't know what will. Dr. Azi is a true angel and our family is blessed beyond measure to have her as our dentist. Dentists like her are hard to find and she is a true gem.
January 1, 2018
Ok not only is the staff wonderful and they do everything to make a child comfortable but wow. Without giving details that might embarrass parties involved they really went above and beyond to help a grandma and her little grandson in an outdoor dangerous situation. A few staff and Dr.Azi herself went outside to help. That’s what kind of staff they have at the Canton office. So impressed with the love for patients. We won’t go anywhere else <3
August 23, 2017
Dr. Azi was amazing! We visited 3 dentists before her. My daughter has severe dental anxiety and was told she would have to be hospitalized to get her dental work done. We found Dr. Nia while visiting my parents in GA. Dr. Nia patiently explained everything that she was going to do/doing to my daughter. She convinced my daughter to let her pull her abcessed tooth and finish all the dental work that she needed to get done within a week! If you have a child with dental anxiety, I highly recommend Dr. Azi. We love her!!!
August 23, 2017